Customer Service
Ordering
Can I change my order?
As we do our best to ship all your orders within 24hrs, it may be difficult to make a change once
your order has been processed. If you are at all concerned about your order, please don't hesitate
to contact us and we will do our best to help you out.
Can I order an 'out-of-stock' item?
If there is an item you would love to order, but we don’t currently have it in stock, please feel free to
send us an email, or give us a call, so that we can let you know as soon as your product becomes available again.
If the product you are after we can no longer get for you, we will do our best to help you find an alternative you
feel great about.
Can I order using any other methods?
Of course! If you don't want to use our online ordering facility, we are more than happy to accept your
order via phone, fax, email or post. If you wish to order using any of these methods please use this order form.
| Phone: |
Within Australia - 0411 141 766
Outside Australia - 0011 614 1114 1766 |
| Fax: |
Within Australia - 07 3488 2970
Outside Australia - 0011 617 3488 2970 |
| Email: |
|
| Post: |
Mint & Lilac
PO Box 3006
Victoria Point
QLD, Australia, 4165
|
Can you gift-wrap my gift for me?
If your order is for a special someone, we can certainly help you out by gift-wrapping it for you!
Gift-wrapping is only an additional $5 and can be quickly added to your order during check-out – simply
select the 'gift-wrap' option.
You can also include a short personal message with your gift. When you 'checkout' all you need to do is
type your message in the space provided.
Can I get the gift delivered to a different address?
If you would like your order to be sent to a recipient other than yourself, please just add those details
into the section 'Delivery Address'.
Pricing & Payment
What payment methods do you accept?
At present we accept Paypal, Visa, Mastercard, Bankcard, Direct Deposit (EFT) or Cheque.
You can use our secure online ordering page and checkout if you wish to pay via Paypal, Visa, Mastercard or Bankcard.
Or, if you would like to use Direct Deposit (EFT) or Cheque, then please use this
order form to place your order.
When will my credit card by charged?
Your credit card will be charged during check-out.
Your check-out page will load up saying 'payment approved', and you will also receive a corresponding
email for your reference.
This is the easiest way to pay for your items, but also ensures that your items are shipped as soon as
possible, as payment is instantaneous.
What is PayPal?
Paypal allows anyone from around the world with an email address to purchase products online.
It is very quick, easy and secure to set up your own PayPal account.
If you wish to set up your own PayPal account, simply go to
www.paypal.com.au
Delivery
What will my postage costs be?
Postage within Australia is a flat rate of only $8.90 for all orders, except larger orders (bedding, nappy bags
and orders over $300) which is a flat rate of only $15.90.
All Australian orders are sent express post (next day delivery), except large orders which are
sent by regular post (2-4 days).
Postage is calculated at the checkout once your address details have been entered.
Postage outside Australia is a flat rate of only $25.00.
All International orders are sent via Australia Post Airmail and expected delivery is between 5-10 business days.
Your postage will be automatically calculated at the checkout once your address details have been entered.
When will my parcel be shipped?
If your order is placed before 1pm Monday through Friday, your order will be shipped the same day.
If your order is placed after 1pm Monday through Thursday, then your products will be shipped first thing
next morning.
Any orders placed after 1pm on Friday, or over the Weekend (Saturday & Sunday), will be shipped first
thing on Monday morning.
What if my parcel is missing?
Every order we send has a tracking number, so if you are feeling concerned that your parcel might be missing,
please contact us so that we can do our best to track down the location of your package.
My items have arrived damaged – what do I do?
We take extreme pride in ensuring that our items are packed and sent with extreme care, but if you do
receive an item you believe to be faulty, then please do not hesitate to contact us to discuss the problem.
We will do our best to swiftly address the situation on receiving and verifying the fault.
Where do you deliver and do you ship Internationally?
We deliver all over Australia and Worldwide. Just enter your address on checkout. If you need any assistance, please don't hesitate to contact us!
Privacy
We respect your privacy, and take great care to safeguard your information. Mint and Lilac do not share
customer information with other companies or individuals. We only use your contact information when it is
necessary with regards an order or with your permission. All information from customers will be kept strictly
confidential.
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