Contact Us
For more information please contact us at:
Privacy
We respect your privacy, and take great care to safeguard your information. Mint and Lilac do
not share customer information with other companies or individuals. we only use your contact
information when it is necessary with regards an order or with your permission. All information
from customers will be kept strictly confidential.
Refund Policy
We accept items for refund within fourteen days of purchase. Products must be received by us in original condition, unused and undamaged and where applicable still in original packaging. Mint and Lilac will happily refund the purchase price or you may wish to choose another item. Postage costs are not refundable unless the item is deemed faulty. Please return item and packing slip or receipt to the above postal address.
Exchange Policy
If you wish to exchange an item for another product you must return the item to us within 14 days. Simply contact us to notify you wish to exchange the item and nominate an alternative product. We will hold that product for you until your goods are returned. Exchange of orders will be carried out once the item is returned to us in original condition, unused and undamaged and still in original packaging. All postage costs for exchanges will be the responsibility of the customer, please include an addressed pre-paid satchel for your new item to be returned in. Please keep appropriate proof of postage otherwise if the return parcel goes missing we will deem you have not returned the product.
Faulty Products
If the product is faulty please contact us, we will be happy to exchange your product or give you a refund. All postage costs for faulty goods will be incurred by Mint and Lilac.
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